"Hair feels so much softer"
I ordered the hydration shampoo and conditioner from paulmitchell, my dry hair feels softer, softer than it has in a while. After just a few washes, I could really tell a difference. Shipping was fine, nothing weird or delayed. It is a little pricey for the size, but overall I’m happy, happy with it.
andres-Burns
May 23, 2026
"I really wanted to like these…"
I really wanted to like these, but the prices felt way too high for what I got. I tried two products, my drugstore stuff works the same or even a little better. Shipping wasn’t cheap either, so overall it just sorta wasn’t worth it for me.
luisjones7474
May 18, 2026
"It works, but I felt brushed off"
It works okay for the most part, but I felt a bit dismissed when I brought up the issues I was having. It’s not terrible, just not the smoothest experience either...
JoelReynolds_63
May 04, 2026
"Easy Checkout, Even When I Was Rushing"
I checked out on paulmitchell.com it was painless. I was kind of in a hurry and didn’t feel like dealing with a complicated checkout, so I was relieved that I found what I needed quickly. The cart updated like it should, payment went through without any random errors, and the shipping info was clear enough for me. I’m not always the most patient with shopping sites, so I really appreciate when everything just works and I don’t have to redo anything. Overall, it was a good experience
lou.Graczyk
April 03, 2026
"My hair actually has some life now"
I don’t remember everything this was supposed to do, but the part I do remember is how much more body my hair has now. It just looks fuller and less flat, which is really what I was hoping for...
hello_megan966
March 31, 2026
"I thought some of the products…"
I thought some of the products were actually nice, but a few of them felt a little too heavy for my thick, wavy hair. They weren’t bad by any means, I just had to be a bit picky about which ones I used. For my hair type, the lighter-feeling ones were definitely the better choice
Daniele_reina97
March 26, 2026
"Arrived on Time, But the Packaging Could’ve Been Better"
My order did show up on time, so I’ll give them credit for that, but the condition of the box was a little disappointing. It was dented when it arrived, and when I opened it up, I noticed that one of the bottles had leaked a bit inside the package. It wasn’t a huge spill or anything that completely ruined the order, and luckily the product was still usable, but it was definitely annoying having to wipe everything down and clean up the mess before I could put it away. I just expected the packing to be a little more secure, especially for bottles that can leak if they get knocked around. Overall, it was okay and the product itself was fine, but the delivery condition definitely wasn’t great.
PeggyPeters
March 15, 2026
"Still Puffy"
I tried it twice and my hair is still puffed up, like I was really hoping it would calm things down but then, anyway, it just didn’t make much of a difference for me.
"Order arrived, but the scent was overwhelming"
My order showed up without any issues, so no complaints there. But the scent is way too strong for me and it started giving me a headache quickly. I also kind of felt like I was just another ticket number when dealing with it, which didn’t help.
william_Mcdonald81
March 05, 2026
"Super Fast Shipping"
Not gonna lie, I was expecting my order from paulmitchell to take at least a week, but it showed up in just a couple days. Everything was packed well, no leaks or anything weird. I really just needed my shampoo fast, and they totally came through. Really happy with how quick the shipping was.
Henry-penaloza
March 05, 2026
"Tiny. Disappointing."
This was way smaller than I expected. Tiny. It barely lasted me two weeks before it was gone, so I don’t feel like it was worth it for the price.
grace_Keister72
March 03, 2026
"Easy to Find Stuff, Checkout Could Be Faster"
I found what I needed quickly, which was nice. The only downside was that checkout felt a bit slow. Based on this visit, I’d say the site is good for browsing and finding products, but they might need to work on speeding up the final step.
david-Reliford
February 26, 2026
"Pretty decent, but I'm not totally sure yet"
I ordered a curl product from paulmitchell.com and it was fine overall. It did make my curls look more defined at first, especially earlier in the day, but later on my hair started getting frizzy again. Some parts also felt a little weighed down, though that might’ve been because of how I used it or something. The shipping was fine and the website was easy enough to get through. I might try it again, but I’m not completely convinced yet
William-green
February 22, 2026
"I tried this once and my scalp started…"
I tried this once and my scalp started feeling itchy and sore pretty much right after. I only used it for one wash, but that was enough for me. Not using it again.
hello_william334
February 10, 2026
"Why Is This So Complicated?"
I received the wrong items, which was already frustrating enough, but trying to get support to fix it has somehow made it even more annoying. I figured it would be a simple correction, but so far nothing has actually been resolved. Not sure why this has to be so complicated
frances_Smith70
February 07, 2026
"Just the Right Texture"
I really like this because it’s not too thick or too runny, so it spreads through my hair easily without making a mess. It feels nice going on, and it makes the whole routine feel a little more calming, like I’m actually taking a moment to care for my hair instead of just rushing through it.
Denise_gordon85
February 06, 2026
"Return Process Was Way Too Slow"
I had to return something the whole thing just took too long. Like, I get that returns need to be checked and processed and all that, but it felt like it was dragging on for no real reason. It’s kind of annoying when you’re just waiting around for an update or your money back...
joseph-Salvage
January 31, 2026
"Good overall, but I still had to do my own digging"
I’ve tried a few Paul Mitchell shampoos and conditioners, they’ve been solid for me. My hair feels clean without that stripped, super dry feeling, which is a big plus. The ingredients seem decent overall, but I do wish their website explained them better. I’m always a little skeptical when brands use polished, vague wording instead of just saying what something does, so I ended up googling a few ingredients myself. Not perfect, but still better than a lot of salon brands I’ve used.
william1986
January 28, 2026
"I really wanted to like this…"
I really wanted to like this, but my hair still feels dry sadly. I can’t say it didn’t do nothing, but it definitely didn’t give me the softness or moisture I was hoping for
"Feels Good to Support a Brand With Values"
I’ve been using Paul Mitchell products for years, and one of the reasons I keep coming back is that they don’t test on animals and seem to put real thought into their packaging and ingredients. The website was simple to use, which made the whole experience easy. It’s just nice buying hair products from a brand that feels like it’s trying to make better choices, not just sell another bottle of shampoo.